Right arrow Call Centre Flooring

Flooring Solutions for
Call Centres & Contact Centres

Q: How does the structural floor affect raised access flooring and desk layouts?

The concrete base determines the levels and tolerances that raised access floors and finishes must follow. If the slab is uneven, panels may rock and desks can sit out of level even when the visible floor appears flat. Levelling resurfacing or new slab construction can create a more consistent foundation so access floors, carpet tiles and desk runs perform as intended.

Q: Can flooring works be carried out while the call centre remains operational?

In many cases, yes. Works are phased around shift patterns and quieter periods so only defined sections are taken out of use at a time, with alternative routes and desk moves planned in advance.

Q: What kind of flooring solutions suit receptions and breakout spaces in call centres?

Receptions and breakout areas often use more expressive finishes. Polished concrete can provide a bright, easy-clean surface, with levelling or resurfacing used first where the base slab needs correction.

Q: Do you work on plant areas and support spaces linked to call centres?

Yes. Flooring works can be extended into plant rooms, small server spaces, loading points and stores so equipment, racking and support functions share the same level of performance as the main office areas.

Q: How do you handle noise, dust and disruption during flooring projects in offices?

Methods and sequencing are planned so noisier or dust-producing tasks are kept away from live areas and carried out at agreed times. Screening, extraction and clear communication help limit disruption to call handlers and staff.

Q: What information helps you assess a call centre floor before work starts?

Existing drawings, loading assumptions, current occupancy and a description of known problem areas are all useful. A site visit then confirms slab condition and levels so suitable slab, resurfacing and polished concrete options can be proposed.

Warehouse Flooring Solutions provides office and plant-room concrete slabs, polished concrete reception floors and refurbishment systems for existing slabs serving call centres and contact centres across the UK. We help create call centre flooring that works beneath raised access floors, supports dense desk layouts and links smoothly to welfare and support areas.

20 +

Years
Supporting Office & Operations Estates

Modern call centres bring together open-plan desk areas, meeting rooms, breakout spaces, server rooms and back-of-house stores on one site. The structural floor beneath finishes and raised access systems has to carry dense desk layouts, cable runs, partitions and circulation routes while keeping levels consistent between different zones. We install and upgrade floors that support these layouts and work with your building services and fit-out plans.

Our Expertise

Flooring Needs in Call Centres & Contact Centres

Call centres typically operate long hours with high occupancy. Floors must support concentrated workstation layouts, raised access systems, cabling routes, printer hubs, tea points and circulation corridors. Many centres also incorporate training rooms, quiet working zones, welfare spaces and small warehouse-style areas for literature or device storage. Under all of this sits a concrete base that determines levels, loading capacity and how easily the fit-out can be changed over time.

New buildings often use carefully designed concrete bases that coordinate with columns, core walls and service penetrations. Existing properties may benefit from levelling resurfacing systems to correct uneven slabs before raised floors or finishes are installed. In reception spaces, breakout areas and atria, polished concrete floors can provide a bright, easy-clean surface similar to those used in logistics hubs and energy sector facilities where office and operations functions sit side by side.

Base slabs that support dense desk layouts, partitions and furniture without progressive distortion.
Consistent levels beneath raised access floors, floor boxes and cable raceways.
Floor arrangements that link open-plan areas, stair cores, lifts and escape routes smoothly.
Surfaces configured for receptions, breakout zones, kitchens and support areas with frequent footfall.
Compatibility with server rooms, plant spaces and any small stores on the same structural floor.

Flooring Problems in Call Centres & Contact Centres

When the underlying floor in a call centre starts to fail or was never suited to the current layout, day-to-day issues quickly appear in the working environment above. Uneven slabs can affect raised floors, desk stability and cable management, while poor detailing at thresholds and changes in level disrupt circulation and cleaning.

Uneven slabs causing rocking desks, uneven raised floor panels or visible steps between areas

Cracking around core walls, columns and service penetrations that telegraphs through finishes

Low spots where spills or cleaning water accumulate beneath finishes or in back-of-house areas

Historic patch repairs that create ridges under carpet tiles or access flooring

Thresholds at lift lobbies or entrance doors that sit out of level with adjacent floor zones

Poorly performing floors in reception or breakout areas that are difficult to keep presentable

Right arrow Our Process

How We Upgrade Floors in Call Centres & Contact Centres

STEP 1

Survey and
Occupancy Review

We begin with a survey of the existing slab and a review of how the call centre operates. This includes workstation layouts, circulation routes, welfare areas and any supporting spaces such as local stores or plant rooms. We identify level changes, local defects and constraints from columns or cores, drawing on experience from utility storage estates and transport depots where complex layouts also rely on consistent floor performance.

Double arrows STEP 2

Floor Design,
Levels and Surface Systems

We then set out a scheme that may involve new concrete base construction for additional space or building extensions, levelling and resurfacing solutions to correct existing slabs, and selected polished concrete finishes in receptions, atria and breakout areas. Levels, joints and interfaces with stair cores, lifts and external entrances are considered so raised floors, carpets and other finishes have a stable base to sit on.

Double arrows STEP 3

Installation,
Phasing and Handover

Call centres often run extended hours, so works are scheduled to suit occupancy patterns, out-of-hours windows and phased fit-out programmes. We isolate defined areas, remove failing material where required, prepare the base and install the agreed slab or resurfacing solution. Each phase is handed back ready for your fit-out, raised flooring, finishes and furniture install, with clear guidance on when the area can be brought back into full use.

BS 8204

Floors are designed and checked in line with BS 8204, supporting consistent levels for raised access floors, finishes and partitions, and promoting comfortable movement for staff throughout the building.

BS EN 206

Concrete works follow BS EN 206 guidance for mix design and curing, helping slabs remain stable beneath office loads, plant areas and any polished or resurfaced systems installed above the base structure.

CSCS Certified

Our operatives hold CSCS cards and are used to working in live buildings with defined access routes, security procedures and tight programme windows around office and call centre occupiers.

SMAS Worksafe

SMAS Worksafe accreditation confirms compliance with SSIP schemes, underpinning structured safety management on flooring projects in call centres, contact centres and wider office estates.

Right arrow FAQ

Call Centre Flooring
Common Questions

How does the structural floor affect raised access flooring and desk layouts?

The concrete base sets the levels and tolerances that raised access floors and finishes have to work with. If the slab is uneven or contains pronounced ridges and dips, access panels can rock and desks may sit unevenly even when the visible floor appears level. By using levelling resurfacing systems or, where necessary, new slab construction, we can create a more consistent foundation so access floors, carpet tiles and desk runs perform as intended and future layout changes are easier to accommodate.

Can flooring works be carried out while the call centre remains operational?

Often yes. We typically phase works around shift patterns, quieter periods and planned fit-out changes. Sections of the floor can be taken out of use overnight or at weekends while others remain live, with temporary routes agreed in advance. Clear communication and sequencing mean desk moves, IT changes and our flooring works can be coordinated rather than competing for access to the same spaces at the same time.

What kind of flooring solutions suit receptions and breakout spaces in call centres?

Receptions, cafes and breakout zones often benefit from a different feel to the main desk floor. Polished concrete finishes can create a bright, smooth surface that works well with furniture, plants and graphics while remaining straightforward to clean. Where the existing base is uneven, we can use concrete resurfacing solutions to achieve the required flatness before polishing or applying your chosen surface finish in those areas.

Do you work on plant areas and support spaces linked to call centres?

Yes. Many call centres include plant rooms, small server spaces, loading points or storage areas on the same estate. We can extend slab construction or refurbishment works into these zones so plant, racking and equipment have appropriate support. This helps keep the wider building working smoothly, particularly where back-of-house routes connect to other facilities such as logistics hubs or shared service centres on the same site.

How do you handle noise, dust and disruption during flooring projects in offices?

We plan methods and sequencing with your facilities and IT teams so that noisy or dust-producing tasks are kept away from live work areas and timed during quieter periods. Preparation techniques, extraction and temporary screening are chosen to limit disturbance, and we provide clear information on when each zone will be worked on. Once the new slab or resurfacing system is installed and cured, areas are cleaned down ready for your own fit-out contractor or furniture supplier to move in.

What information helps you assess a call centre floor before work starts?

Useful information includes any existing drawings, floor loading assumptions, current occupancy, and where you have experienced issues such as uneven areas or recurring defects. We then carry out a site visit to check slab condition, levels, joints and access. From there we can recommend a combination of new slab construction, levelling schemes and polished zones that suit the way your call centre actually operates.

Flooring Solutions for
Call Centres & Contact Centres

Flooring Needs in Call Centres & Contact Centres

Flooring Problems in Call Centres & Contact Centres